Muse Pret operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”). Muse Pret is powered by Shopify, which enables us to provide you with a secure and convenient online shopping experience.

This Privacy Policy explains how Muse Pret collects, uses, stores, and shares your personal information when you visit our website, browse our products, create an account, place an order, contact us, or otherwise use our Services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When you interact with Muse Pret, we may collect certain information that identifies you or can reasonably be associated with you.

Depending on how you use our Services, we may collect the following information:

Contact Information

• Full name
• Email address
• Phone number
• Billing address
• Shipping/delivery address

Order and Transaction Information

• Products you view, add to your cart, wishlist, or purchase
• Order details
• Payment method and transaction details
• Returns, exchanges, cancellations, and related information

Account Information

If you create an account, we may collect:

• Email address or username
• Password
• Account preferences
• Saved addresses and other account settings

Communications

When you contact us for customer support, through email, forms, social media, or other communication channels, we may collect the information you provide in those communications.

Device and Usage Information

When you browse our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Network information
• Pages visited
• Products viewed
• Website interactions
• Date and time of visits

2. How We Collect Your Information

We may collect personal information from the following sources:

Directly From You

We collect information when you:

• Create an account
• Place an order
• Subscribe to our newsletter
• Contact us
• Submit information through our website
• Add products to your cart or wishlist
• Participate in promotions or other activities

Automatically

Certain information may be collected automatically when you use our website through cookies, pixels, analytics tools, and similar technologies.

From Service Providers

We may receive information from service providers that help us operate our website, process payments, deliver orders, provide customer support, or perform analytics and other business functions.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Processing and Fulfilling Orders

We use your information to:

• Process and confirm your orders
• Process payments
• Arrange delivery and shipping
• Provide order confirmations and updates
• Handle returns, exchanges, and cancellations
• Provide customer support

Providing and Improving Our Services

We may use your information to:

• Maintain and improve our website
• Personalize your shopping experience
• Remember your preferences
• Recommend products
• Improve our products, services, and website functionality

Marketing and Promotions

With your consent where required by applicable law, we may use your contact information to send:

• Promotional emails
• New collection announcements
• Special offers
• Discounts
• Other marketing communications

You can unsubscribe from promotional emails at any time using the unsubscribe option provided in our emails.

Security and Fraud Prevention

We may use personal information to:

• Protect customer accounts
• Verify transactions
• Detect and prevent fraud
• Investigate suspicious or unauthorized activity
• Protect the security of our website and Services

Legal and Regulatory Requirements

We may process personal information where necessary to comply with applicable laws, regulations, legal processes, or lawful requests from government authorities.

4. How We Share Your Personal Information

We may share your personal information with trusted third parties when necessary to operate our business and provide our Services.

These may include:

• Shopify, which hosts and powers our online store.
• Payment processors and financial service providers.
• Shipping and delivery companies.
• Technology and IT service providers.
• Website analytics and performance providers.
• Customer support providers.
• Marketing and advertising service providers.
• Professional advisers where necessary.
• Government authorities or law enforcement where legally required.

We only share information where reasonably necessary for the relevant business, operational, legal, or service-related purpose.

5. Shopify

Muse Pret uses Shopify to operate and host its online store. Shopify may collect and process personal information relating to your use of our Services.

Information submitted through our website may be processed by Shopify and other service providers involved in operating our store.

For more information about how Shopify handles personal information, please review Shopify’s privacy policy:

Shopify Privacy Policy

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, improve performance, and support marketing activities.

Cookies may help us understand how visitors interact with our website and improve your shopping experience.

You may be able to control or disable certain cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

7. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, payment services, or other online services.

Muse Pret is not responsible for the privacy practices, security, content, or policies of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our Services are not intended for children who are below the age required to independently provide personal information under applicable law.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete the information.

9. Security of Your Information

We take reasonable measures to protect the personal information we collect from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Fulfill orders and provide Services
• Maintain business and transaction records
• Provide customer support
• Comply with legal and regulatory obligations
• Resolve disputes
• Prevent fraud
• Enforce our agreements and policies

The specific retention period may vary depending on the type of information and the reason it was collected.

11. Your Privacy Rights

Depending on applicable law and your location, you may have certain rights regarding your personal information, including:

• Right to Access: Request access to personal information we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete information.
• Right to Deletion: Request deletion of your personal information where legally permitted.
• Right to Data Portability: Request a copy of certain personal information in a portable format where applicable.
• Right to Opt Out of Marketing: Unsubscribe from promotional communications at any time.

To exercise any applicable rights, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

12. Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send you information about Muse Pret, including new arrivals, promotions, special offers, and other updates.

You can unsubscribe at any time by clicking the unsubscribe link in our marketing emails.

Please note that even after opting out of marketing communications, we may still contact you regarding important non-promotional matters, such as your orders, account, payments, or customer-service requests.

13. International Data Transfers

Your personal information may be processed, stored, or transferred to service providers located outside Pakistan.

Where required by applicable law, we take reasonable steps to ensure that personal information transferred internationally receives appropriate protection.

14. Changes to This Privacy Policy

Muse Pret may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, legal requirements, or other operational reasons.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Muse Pret

Email: musepret@gmail.com
Phone: 03067669393